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Psychology of Buying
UX & Design Behavior
E-commerce Strategy
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Oliver Buchannon
Nithya Sudhir
How to gain loyalty?
Brand perception & Trust

How to gain loyalty?

The psychology, timing, and email strategy behind earning a second purchase.

Nithya Sudhir
Nithya Sudhir
Jul 20, 2026
Trust breaks in four very specific ways

Trust breaks in four very specific ways

A pratfall, a buyout, a retail launch, and an apology that backfired.

Nithya Sudhir
Nithya Sudhir
Jul 14, 2026
Don't say you're sorry.
Brand perception & Trust

Don't say you're sorry.

The psychology research says apologizing can make things worse. Here's when.

Nithya Sudhir
Nithya Sudhir
Jul 13, 2026
One thing, done perfectly
E-commerce Strategy

One thing, done perfectly

What 90s minimalism and a $1.2 billion supplement brand have in common.

Nithya Sudhir
Nithya Sudhir
Jul 6, 2026
America turns 250 this Saturday. Here's who's cashing in.
Psychology of Buying

America turns 250 this Saturday. Here's who's cashing in.

What happens when a national moment becomes a shopping event and how brands earn the right to be part of it.

Nithya Sudhir
Nithya Sudhir
Jun 29, 2026
Serif-ously though, are you paying attention?
UX & Design Behavior

Serif-ously though, are you paying attention?

26 letters, a million ways to lose a sale.

Nithya Sudhir
Nithya Sudhir
Jun 22, 2026
The DTC-to-retail pipeline
E-commerce Strategy

The DTC-to-retail pipeline

and why early fans always feel betrayed.

Nithya Sudhir
Nithya Sudhir
Jun 15, 2026
Some acquisitions look terrible on day one.
Brand perception & Trust

Some acquisitions look terrible on day one.

Here's what actually happens next.

Nithya Sudhir
Nithya Sudhir
Jun 10, 2026
Motivation doesn't build slowly. It spikes at the end.
E-commerce Strategy

Motivation doesn't build slowly. It spikes at the end.

The Goal Gradient Effect and how the best DTC brands engineer that spike on purpose.

Nithya Sudhir
Nithya Sudhir
Jun 1, 2026
Three things moving DTC right now (And what to do about them)
E-commerce Strategy

Three things moving DTC right now (And what to do about them)

ChatGPT is now running shopping ads

Nithya Sudhir
Nithya Sudhir
May 26, 2026
I broke down Graza's entire website so you don't have to
UX & Design Behavior

I broke down Graza's entire website so you don't have to

Eight design decisions, eight psychological principles, and why this olive oil brand converts better than most DTC companies three times its size.

Nithya Sudhir
Nithya Sudhir
May 18, 2026
Your "personalised" recommendation isn't personal at all.
E-commerce Strategy

Your "personalised" recommendation isn't personal at all.

The Barnum Effect is the engine behind every quiz funnel, loyalty program, and AI recommendation.

Nithya Sudhir
Nithya Sudhir
May 12, 2026
Consumers don't trust perfect brands anymore
Psychology of Buying

Consumers don't trust perfect brands anymore

A 1966 psychology experiment explains why your weaknesses could be your best conversion tool.

Nithya Sudhir
Nithya Sudhir
May 5, 2026
TikTok Shop is the new front door of DTC.
E-commerce Strategy

TikTok Shop is the new front door of DTC.

Based Bodyworks generated $5M in one month with zero paid reach.

Nithya Sudhir
Nithya Sudhir
Apr 28, 2026
Ctrl + F for revenue
E-commerce Strategy

Ctrl + F for revenue

The search bar that drives 45% of the revenue

Nithya Sudhir
Nithya Sudhir
Apr 20, 2026
Your customers decide in 90 seconds.
UX & Design Behavior

Your customers decide in 90 seconds.

Color is most of it.

Nithya Sudhir
Nithya Sudhir
Apr 13, 2026
📰 A philosopher went broke in 1765.
Psychology of Buying

📰 A philosopher went broke in 1765.

What Diderot's downfall tells you about your customers this April.

Nithya Sudhir
Nithya Sudhir
Apr 7, 2026
The Easter bun that broke the law
E-commerce Strategy

The Easter bun that broke the law

And what it can teach your brand about selling out

Nithya Sudhir
Nithya Sudhir
Mar 30, 2026
The heart wants what it wants
E-commerce Strategy

The heart wants what it wants

And so does the online shopper.

Nithya Sudhir
Nithya Sudhir
Mar 25, 2026
Why $9.99 still works

Why $9.99 still works

And the other quiet tricks shaping what we buy

Nithya Sudhir
Nithya Sudhir
Mar 19, 2026
Does $9.99 converts better than $10?
E-commerce Strategy

Does $9.99 converts better than $10?

How left-digit bias shapes buying decisions.

Nithya Sudhir
Nithya Sudhir
Mar 17, 2026
5 essays you might have missed

5 essays you might have missed

BNPL psychology, brand collabs, pricing decoys, free returns, and why FAQs convert.

Nithya Sudhir
Nithya Sudhir
Mar 10, 2026
The subtle psychology behind BNPL
E-commerce Strategy

The subtle psychology behind BNPL

Choice bracketing, optimism bias and why “Pay in 4” works so well.

Nithya Sudhir
Nithya Sudhir
Mar 9, 2026
Why 70% of consumers react positively to partnerships
E-commerce Strategy

Why 70% of consumers react positively to partnerships

The science behind co-branded success.

Nithya Sudhir
Nithya Sudhir
Mar 2, 2026
NASA invented your best conversion tool
E-commerce Strategy

NASA invented your best conversion tool

It’s not a chatbot. It’s your FAQ.

Nithya Sudhir
Nithya Sudhir
Feb 23, 2026
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